Frequently Asked Questions

How do I make an appointment. 

Please go to the appointment page and follow the instructions. 

What are the insurances you accept and rates of your services?

Aetna, Anthem, BCBS, Carefirst, UHC, Medicaid, Optum, and more.  Except for your deductible and your copay and if we are in network with your insurance, the insurance covers everything. You can always call your insurance and check with them.
Copays are a fixed fee you pay when you receive covered care like an office visit or pick up prescription drugs. A deductible is the amount of money you must pay out-of-pocket toward covered benefits before your health insurance company starts paying. In most cases your copay will not go toward your deductible

Why can't I talk to someone before making my first appointment? 

Please go to the appointment page and follow the instructions. We have invested in tools  to optimize task execution and speed up our appointment and  processing time. In an era where  high expectation and the need for  providing high quality services exist, we see it as a practical way to do our business.  This way we are being responsive,  and considering the fact that  we receive hundreds of phone calls; using technology to  connect is particularly important for us.

Why do you have a screening process?

 The screening is implemented to see if we may be a good fit for you. Studies indicate that 20 to 57 percent of people in therapy do not return after the initial session (Lambert). Another 37 to 45 percent only attend therapy a total of two times (Schwartz). Our goal is to minimize this early termination. Our clients return to us 90 to 96% of the time. Source: Lambert, M., J. & Barley, D., E. (2001). Research Summary on the therapeutic relationship and psychotherapy outcome. Psychotherapy, 38, 4, 357-361. If you would like us to do a diagnostic assessment and create a treatment plan that you can use to do get your process started, then please read the following and let us know.  

What is different about your treatment plan?

When creating a treatment plan for you, you will be given a series of questions via validated psychological  assessments and we use the information to create a clear and accurate diagnosis and a treatment plan that fits it. A 2012 study by Bipolar UK, the Royal College of Physicians, and Bipolar Scotland 706 people surveyed, only 15% received a prompt diagnosis, while 85% experienced diagnostic delay. “Misdiagnosis can happen with any mental health disorder,” says Gabrielle Moss, a writer for Bustle. “[For example], a 2009 meta-analysis of 50,000 patients published in the Lancet found that general practitioners only correctly identified depression in patients in 47.3% of cases.” Meanwhile, a 2008 study by researchers at the Brown University School of Medicine found that 57% of adults diagnosed with bipolar disorder did not meet diagnostic criteria upon more comprehensive diagnostic review. Aside from bipolar disorder and depression, some of the most frequently misdiagnosed mental health disorders include borderline personality disorder, ADHD, PTSD, and anxiety. So, we have created a plan to minimize this: By clarifying diagnosis, measuring progress, pre/post assessments and specific goals; we get a clear picture of the client and the root cause. Source: Schwartz, Bernard, PhD and Flowers, John, PhD. (2010). How therapists fail: Why too many clients drop out of therapy prematurely. Impact Publishers.

What is a copay and deductible?

Copays are a fixed fee you pay when you receive covered care like an office visit or pick up prescription drugs. A deductible is the amount of money you must pay out-of-pocket toward covered benefits before your health insurance company starts paying. In most cases your copay will not go toward your deductible